Glasgow Boiler Repairs Complaint Policy

At Glasgow Boiler Repairs we care about our customers and deal with any complaints in a timely manner, to date we have not yet received any customer complaints, the reason why is we take care in your home or business and if there is an issue with a service we have provided we come back out to rectify the same day or worst case scenario within 48 hours, on some occasions we will have one of our customers call to call to say their boiler is not working again after we have fitted a part, this can sometimes happen with intermittent faults on boilers but if this happens we will come back out within 48 hours and examine the boiler again to find out what part is required and you will not pay for any parts that have been misdiagnosed, we do not take any payment until you are satisfied with our service, In the unfortunate case we cannot resolve your issue we promise we will not take a penny, this is why we have so many happy customers on our Google review page.

As the Director of the business I play a huge part in dealing with day to day issues in the business and most days it will be myself who is out on site carrying out the jobs, I would like to think I am very approachable and would like to deal with any issue you may have before it gets to the complaints stage, as previously stated we have not had any complaints reach this stage as the vast amount of customers who call in with an issue are resolved the same day visit by myself, no matter how small you think your issue is, from a boiler repair to a boiler replacement I am happy to take the call personally and deal with it over the phone or by email and can be contacted on 07850 427001.

If you have a complaint about the service you have received from Glasgow Boiler Repairs you can be rest assured it will be dealt with in a professional manner, please see our complaints procedure below and details of how we can be contacted.

As soon as we receive your complaint we will reply within 24 hours to let you know we have received this.

The Director of the company Darren Westwood will investigate the complaint and look at what measures we can take to resolve the issue.

The Director Darren Westwood will contact you within 48 hours of receiving the complaint with how we plan to solve the problem and how quickly we plan on doing this.

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Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their websitehttp://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ ‘